Shipping policy
Processing Time
All items are made to order. Please allow 2–7 business days for production before your order ships.
Delivery Times by Region
Once shipped, estimated delivery times are:
• United States & Canada: 2–7 business days after dispatch
• European Union & United Kingdom: 7–14 business days after dispatch
• Australia & New Zealand: 7–21 business days after dispatch
• Kenya: approximately 4–8 weeks, due to international customs processing
You’ll receive a tracking number by email as soon as your order ships.
Countries We Currently Ship To
We currently ship to the European Union, United Kingdom, United States, Canada, Australia, New Zealand, and Kenya. We’re working to expand to more countries soon.
Customs, Duties & Taxes
International orders may be subject to customs duties, import taxes, or fees charged by your country upon arrival. These are the responsibility of the customer and are not included in your order total. Please check your local customs regulations before ordering.
Shipping Delays
While we aim to meet estimated delivery windows, delays can occasionally occur due to customs processing, carrier issues, or high demand. We appreciate your patience and will assist with any tracking concerns.
Questions?
Contact us at thechiccshop@outlook.com for any shipping-related questions.